Policies and General Order Information:

1. No returns on custom order lighthouses, yard ornaments, assembly & light kits, Beacons, or Do-It-Yourself Plans. Contact us for exceptions. 2. We will not accept any returned item that was altered or adjusted in any way. Fed Ex or UPS Address Change Correction Charges: If the customer does not provide their full and correct address at the time of order and Fed Ex or UPS charges us for a Change of Address Correction, then the customer will be responsible for those fees. Chesapeakecrafts.com will automatically charge your credit card for this charge and a $10.00 handling fee to cover our cost and fees. We will provide the customer with any documentation from the shipping company showing the address they provided and the correct address. Damages for Fed Ex or UPS Shipments 1. All items shipped via Fed Ex, USPS, or UPS are insured. 2. The customer is responsible for inspecting and reporting (to the delivery person) any obvious damages to package exteriors prior to accepting the package. 3. Where shipped items have experienced damages internally, the customer is responsible for reporting the damages to us immediately via email. 4. We require a picture of any damages and the box the package was shipped in. 5. We will contact the shipping service and complete the necessary claim paperwork. Upon receipt of supporting documentation from Fed Ex or UPS, we will replace lost or broken goods at no additional charge to the customer. Please follow the instructions provided below and in all cases send an e-mail to Chesapeakecrafts.com with the details of the damage. Include the carrier (Fed Ex, USPS, or UPS), invoice number, date of delivery, extent of damage, and any additional information regarding the problem to ensure the claim process goes smoothly. Damaged Procedures for Fed Ex or UPS: 1. Report all damages within 10 Days from the ship date. Any report of damage after this time frame will not be accepted. 2. Email Chesapeakecrafts.com immediately. To assist us with claim paperwork, please provide the following information: ● Carrier (Fed Ex or UPS) ● Invoice number ● Number of Boxes received ● Description of damages 3. Pictures of the damaged item and the shipping box are required to assist us with the claim paperwork. 4. Pictures must be provided in a timely manner (1-5 days). If we do not receive the pictures in this time frame, your damage claim will be canceled. 5. We will contact UPS or Fed Ex and arrange for an inspection or advise you of further steps. 6. UPS or Fed Ex will contact us within 10 to 20 working days to advise us of the results of your claim. 7. We will notify you of the results and with your feedback determine if you want a refund or replacement. 8. Multiple Piece Shipment Damage: If one part of your shipment is damaged and you now decide you want to return the entire order then it is the customers responsibility to pay for all return shipping of the non damaged items. You will also be responsible for all original shipping on the non damaged items. This now simply turns into a return order. Again your damaged portion will be covered but the other non damaged items are now a customer return and those rules will apply. IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE to us unless requested. Inspection must be made on your premises. Returning items VOIDS any possibility of an adjustment. All original packing materials must be kept even if there is no apparent damage to the shipping carton. Damages for Motor Freight Shipments: Larger items including 8' and 12' lighthouses, stone lighthouses, and large wishing wells will be delivered by Motor Freight Curbside Delivery. Items shipped by this method will be delivered to your curbside. Please note that Motor Freight Delivery does NOT include unpacking the item, placement, assembly, or removal of packaging material. Some accessories delivered via motor freight will require some assembly. Easy to follow assembly instructions are included. Please note that for all Motor Freight Deliveries, you must be present to sign for, and inspect, your order. A driver will call ahead to schedule a delivery time window. Inspecting Your Delivery: We offer quality products, and make every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. Despite these precautions, the possibility does exist that your order may arrive with minor transit damage. It is imperative that you inspect your order for damages before signing the freight bill. When your order arrives, take time to inspect it to ensure that ● the paperwork is accurate ● the correct number and type of items have been delivered, and ● the shipment is free from any damage or defect. It is imperative that you make a report of any damage or defect immediately upon delivery by noting the problem on the shipping company’s Bill of Lading and contacting Chesapeakecrafts.com via email. Please do not discard the original packaging materials. Chesapeakecrafts.com is unable to accept responsibility for any shipping damage that has not been noted on the Bill of Lading, or reported more than 24 hours following delivery. If the driver will not wait for you to inspect it then sign the form and print the the following statement "Driver will not wait for inspection"